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Premium eyewear and exclusive designer frames at DubaiOptical.ae justify the price, but faster delivery would enhance the experience.
Fantastic experience with DubaiOptical.ae – user-friendly site, quick delivery, and the virtual try-on ensured my sunglasses were a perfect match!
Impressed by the wide range of high-end brands and detailed product info at DubaiOptical.ae, though delivery took longer than expected.
FAQ
When will I receive my order? (UAE & GCC)
Dubai:
- Next business day for orders placed before 5:00 PM.
- Same-day (≈4 hours) within Dubai (Mon–Sat, order before 5:00 PM).
Other UAE Emirates:
- 1–2 business days.
GCC deliveries:
- Saudi Arabia (KSA): 2–4 business days
- Oman: 2–4 business days
- Qatar: 3–5 business days
- Kuwait: 3–5 business days
Remote areas may take longer. Sundays & public holidays can extend delivery times.
Are there customs duties or extra charges for GCC orders?
At checkout we only show the shipping fee. Any other charges (customs duties, import VAT, clearance/handling fees) are not collected by Dubai Optical and, if applicable, must be paid by the customer to the courier at destination.
What payment methods are available?
Credit/debit cards, Pay in 4 with Tabby (where available), and Cash on Delivery (COD) in UAE (limits/verification may apply).
Why was my card payment declined?
Most declines are bank security or 3-D Secure timeouts. Try Apple Pay/Google Pay, another card, or choose COD/Tabby.
What is your return policy?
Returns accepted within 7 days if unused, in original condition, with the Dubai Optical authenticity tag attached.
Visit Return & Refund Policy for more information.
Can I exchange?
Yes—14-day exchange in-store (subject to availability).
How are international (GCC) returns handled?
Return shipping fee is deducted from the refund after inspection.
How do I start a return?
Contact us with your order number; we’ll share the return instructions and pickup/branch options.
Are your products authentic?
Yes—100% authentic branded eyewear, supplied by official distributors.
Can I get prescription lenses?
Yes. Add a frame to cart and choose RX lenses (blue-light, photochromic, polarized, etc.). RX orders usually add 1–3 business days.
How do I find my size?
Check the numbers on your current frame (e.g., 52-18-145 = lens width-bridge-temple). Our size guide helps you match fit.
Do you offer adjustments and after-sales service?
Yes—free adjustments & cleaning at our UAE stores for all online purchases.

















































































































































